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Two Top Act! Resellers Merge to Offer Act! Consulting in Florida and California

April 10, 2016

Act! Software Join Forces.

Boca Raton, FL, April 10, 2016/PressReleaseCircle/ — Tech Benders, LLC, a Florida Act! Consulting Group and Total CRM Solutions, a California Act! Consulting Group are pleased to announce a merger, which will take effect on April 1, 2016.


This merger represents a pooling of the expertise of two major Act! Consultants in an effort to produce a superior level of Act! consulting, training and implementation. They will also be able to provide the best possible Act! software pricing and Act! software sales assistance. Tech Benders’s central office will continue to be located in Boca Raton, FL and the Total CRM Solution office will continue to be located in Santa Rosa, CA.

Both Karen Fredricks, President of Tech Benders, and Carol Gilliland, President of CRM Total Solutions, are ACT! Certified Consultants, Act! Select Partners, Act! Diamond VAR and Premier Act! Trainers.

According to Fredricks, “The synergy between Carol and me is truly amazing. By combining forces, we will be able to have local Act! consultants in Florida, California and Oregon. And, with the usage of state of the art tools, we can offer Act! technical support to Act! users across the United States and throughout the world.”

According to Gilliland, “By collaborating with Karen we will be able to offer our Act! customers a wide range of services. We will be able to offer Act! sales consulting, Act! implementations, Act! training and even be able to help improve a company’s sales processes through correct Act! usage.”

Act! is the top selling contact and customer management software. Designed to allow users to increase the effectiveness of their sales and marketing efforts, Act! integrates seamlessly with other popular applications including Microsoft Office, QuickBooks, Dropbox and OneDrive. Act! is priced at a fraction of the cost of other well-known CRM solutions yet contains an almost identical feature set. Act! is the only CRM solution that can be used in a hybrid environment of both the cloud and the user’s own desktop.

About Karen Fredricks

Karen Fredricks, President of Tech Benders, is the author of 13 books including seven books on Act!, as well as titles on SugarCRM, Outlook, Outlook Business Contact Manager and Microsoft Office Live. A well-known expert in the field of customer relationship management (CRM) software, she was selected by to develop a series of Act! and Outlook training videos. Fredricks, who has over 20 years of experience in the computer industry, holds numerous software certifications and has an in-depth understanding of the operational, sales, and marketing requirements of businesses in a variety of industries.

About Tech Benders

Tech Benders specializes in CRM sales and marketing processes, custom Act! reports, Act! database repairs and conversions, and discount Act! software. Tech Benders maintains offices in Florida and Oregon and words with CRM clients throughout the world.

About Carol Gilliland

Carol Gilliland, President of Total CRM Solutions, was the co-author of two books “ACT! 2008 Reference Guide” and “Maximizing Your Sales with” and has authored several articles for various Contact Management industry newsletters. Carol has over 25 years of sales and sales management experience and has held positions at Procter & Gable and Logitech.

About CRM Total Solutions

CRM Total Solutions specializes in CRM sales, implementation and training. They offer expertise in Salesforce to Act! conversions and Act! custom table implementations. CRM Total Solutions is based in Santa Rosa, CA.

For further information, contact Karen Fredricks of Tech Benders at 561-470-5450, Ext. 1 or visit

Karen Fredricks
Tech Benders
Boca Raton, FL
Tel. No.: (561) 470-5450


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